Alpha Robotics Amy Reception Robot

Digital signage in a lobby has one weakness: it waits. It cannot see the visitor hesitating by the entrance, it cannot ask what they are looking for, and it cannot walk them to the right counter. The Alpha Robotics Amy Reception Robot turns that static screen into a host. It senses people approaching from different directions, recognises faces, holds a spoken conversation, presents information on a high-definition touch display and then guides the visitor through the building, explaining along the way. For organisations that want their front of house to feel attentive at every hour of the working day, Amy offers a very different kind of welcome from a sign on a wall.

Robots Middle East supplies the Amy Reception Robot to hotels, banks, hospitals, airports, government service centres and commercial venues across the Middle East. Robots Middle East prepares each quotation for the specific site, arranges delivery to the customer's premises and supports the robot after installation, so that the teams who work alongside Amy have a single point of contact for questions, configuration and service.

Background

The ALPHA ROBOT family of service robots

Amy belongs to the ALPHA ROBOT family of commercial service robots, a range that includes several reception models alongside robots built for other tasks. Reception robots as a class exist to take on the routine, repetitive part of front-of-house work: answering the same questions many times a day, pointing people towards the right desk, presenting promotional content and making a venue feel staffed and organised even during busy periods. They do not replace the human team; they free it for the conversations that genuinely need a person. Buyers who wish to compare Amy with the other models in this class can browse the Reception Robots category.

Within that family, Amy is positioned as a mobile host with a large screen. The design brings together three things that are usually found in separate systems: a conversational interface, an information display and a guide that can physically accompany a visitor. That combination is what makes the robot suitable for large public spaces, where the question is rarely just what something is but also where it is.

Navigation, display and an open platform

Amy moves through a building using LiDAR navigation with a range of up to 131 ft and a positioning accuracy of approximately ±2.0 in, which allows it to lead visitors along a route rather than simply describe one. Its human body induction works in different directions, so the robot can respond to people approaching from the side or from behind as well as from the front. Interaction combines facial recognition, voice conversation and a touchable high-definition display that handles mobile advertisement display, video playback, product information queries and map display.

The robot runs on Android and comes with an open SDK package and an open API. These allow it to be redeveloped for a particular application scenario, adding functions that reflect how a given hotel, bank or hospital actually operates. Welcome and farewell messaging can also be customised, so that the first and last words a visitor hears carry the organisation's own tone.

Technical Specifications

Specifications are as published by the manufacturer and are confirmed against the datasheet at quotation. The manufacturer has not published the IP rating, the camera specifications, the speaker power, the supported languages, the processor, the certifications or the box contents; these are confirmed at quotation.

What makes the Amy Reception Robot different from a fixed information kiosk?

A kiosk answers the visitor who walks up to it. Amy notices the visitor first. Human body induction in different directions means the robot can respond to someone entering its space rather than waiting for a tap on the screen, and facial recognition adds a further layer to that awareness. Voice interaction lets a visitor simply ask a question, which matters for people who are carrying luggage, holding a child or unfamiliar with touch interfaces.

The larger difference is movement. A kiosk can show a map; Amy can follow it. With guiding navigation and explaining, the robot leads a visitor to a meeting room, a service counter or a clinic and talks about the destination on the way. In a venue where the most common question is directional, that turns a frustrating moment into a guided one. The 21.5 in touch display keeps the kiosk's strengths as well, carrying advertisements, video, product information and maps, so the screen remains useful between conversations. An operating time of up to 10 hours supports a full day of front-of-house service, with a charging time of 3–4 hours.

Can the Amy Reception Robot be adapted to my own services?

Yes, and this is where the open platform earns its place. The open SDK package and open API allow the robot to be redeveloped according to the application scenario, adding exclusive functions that match how a particular organisation serves its visitors. A bank might build a consultation flow around its own products; a hotel might connect information about its facilities; a government affairs hall might present the steps of a service in the order visitors need them.

Because Amy runs on Android, the development work sits on a widely used platform. Content is equally flexible: the touch display can be loaded with an organisation's own advertisements, videos and product information, and the welcome and farewell messages can be written to suit the venue. The scope of any integration is agreed with Robots Middle East when the project is planned.

Who is the Amy Reception Robot for?

Amy is for organisations whose front of house deals with a steady flow of visitors and a predictable set of questions. Hotels use a robot of this kind to welcome guests and point them towards lifts, restaurants and facilities. Banks use it for business consultation and for directing customers to the right counter. Hospitals and clinics benefit from guided wayfinding in buildings that can be confusing for patients and their families. Government affairs halls, stations and airports need a host that can explain procedures and routes clearly, while shopping malls and restaurants gain a moving screen for promotions as well as a guide.

The robot also suits system integrators and in-house technical teams who want a base platform to build on, thanks to its open SDK and API. The range also includes an Amy Plus and a delivery version of Amy, and Robots Middle East can advise which of them best fits a given site. Buyers still weighing their options can compare the wider range in the Reception Robots category.

What is the Amy Reception Robot used for?

1. Hotel lobby reception: greeting arriving guests with a customised welcome and guiding them to facilities.
2. Bank branch consultation: answering routine product questions and directing customers to the right service point.
3. Hospital wayfinding: leading patients and visitors to departments while explaining the route.
4. Government affairs halls: explaining service procedures and guiding citizens to the correct counter.
5. Airports and stations: providing information and map display to travellers in busy concourses.
6. Shopping malls and restaurants: carrying advertisements, video and product information on a moving display.

Pricing and Availability

The Amy Reception Robot is supplied on quotation, so that the configuration, any software customisation and the support arrangements reflect the site where the robot will work. Delivery, customs and support are arranged together with the quotation from Robots Middle East. To begin, please share a few details about your venue and how you intend to use the robot; a tailored quotation for the Alpha Robotics Amy Reception Robot is available on this page.

Frequently Asked Questions

Can Amy guide visitors to a location?

Yes. Amy supports guiding navigation and explaining, using LiDAR navigation with a range of up to 131 ft to lead visitors through the building.

How long does Amy operate on a charge?

Amy has an operating time of up to 10 hours and a charging time of 3–4 hours, with a 20 Ah battery.

Which operating system does Amy run?

Amy runs on Android and provides an open SDK package and an open API, so that it can be redeveloped for your application scenario.

Can we add our own content and functions?

Yes. The touch display shows your own advertisements, videos, product information and maps, and the open SDK and API allow functions to be developed for your scenario.

Does Amy support facial recognition?

Yes. Amy performs facial recognition alongside human body induction in different directions and voice interaction.

Is there more than one version of Amy?

Yes. Besides Amy, the range includes an Amy Plus and a delivery version of Amy. Robots Middle East can advise which version suits your venue.

Where can I buy the Alpha Robotics Amy Reception Robot and what does it cost?

The Amy Reception Robot is available from Robots Middle East, which supplies it across the Middle East. The cost depends on configuration and support requirements and is set out in a tailored quotation that you can request on this page.

Summary

A screen on a wall waits to be noticed; the Alpha Robotics Amy Reception Robot goes to work the moment a visitor arrives. It senses people from different directions, recognises faces, converses by voice, presents content on a 21.5 in touch display and walks visitors to where they need to be. Its Android platform, open SDK and open API let it grow into the specific services of a hotel, bank, hospital or public hall, while customised welcome and farewell messages give it the organisation's own voice. For anyone ready to turn a static lobby into an attentive one, with Robots Middle East handling quotation, delivery and support, this page is the starting point.